1) General refund framework
Refund evaluation depends on plan usage status and billing period details.
Decisions are applied according to the payment provider technical and legal constraints.
Refunds
Refund Policy
This page explains how refund requests for plan payments are evaluated and how the request flow works.
Refund decisions consider legal obligations, technical records, and payment provider rules together.
2) Refund eligibility
For refund requests, payment date, account activity, and usage limits in the relevant period are reviewed together.
- Wrong-plan selection and short-usage scenarios
- Inability to use the service due to technical access issues
- Duplicate charge or explicit billing error
3) Non-refundable cases
Refunds may be declined when service usage is substantial, limits are consumed, or abuse is suspected.
Except where required by law, long retrospective refund requests may remain out of scope.
4) Request process
You can start a refund request by contacting support from your account email.
- Account email and payment date
- Refund reason and related plan details
- Payment provider transaction id if available
5) Resolution timeline
Request review usually completes quickly; settlement timing for approved refunds can vary by bank and payment network.
Refund support
Contact support for questions about refund processing or billing records.
Related pages
Next step
Need to review plan scope again?
Continue to pricing to pick the right plan for your use case or contact support for help.